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Shipping & Returns

Shipping & Returns

Customers may return or exchange merchandise within 30 days of Invoice Date that meet the following conditions:

  • Products are in original saleable condition.
  • Products are in original box shipped with all included accssories and factory operational materials.

Returned products that do not meet the above criteria are subject to a 15% restocking fee. Products must not show any signs of wear and tear or they are subject to the 15% restocking fee. The 15% restocking is applied solely at the discretion of ContoisMusic.com after the merchandise has been returned and inspected. Customer is responsible for destination and return shipping charges on returned or exchanged products. If your merchandise is defective or you've received an incorrect shipment, ContoisMusic.com will cover the cost of return and replacement shipping costs.  Opened computer software, special orders, microphones, are not returnable.

Customers must obtain a return authorization before returning products to ContoisMusic.com.

To obtain a Return Authorization, call: 1(802) 878-8333 | 1(877) 266-8624 or Contact Us

 

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